Singapore must achieve more with less - By NGIAM TONG DOW - Published March 14, 2012

IN THE aftermath of GE 2011, a new buzzword entered our political vocabulary. Political reporters wrote about the ‘new normal’ of Singapore politics. Being an ‘old normal’, I wondered what was new.

From third world to first: Like any other country in the world, Singapore now competes in a global economy. In such an economy, importing cheap foreign labour is no longer a viable strategy. It is a dead end

That was until I spoke to NUS undergraduates at a ‘tea chat’ as a guest of the Master of Cinnamon College, one of seven new colleges forming part of NUS’s new University Town. I wanted to understand the mindset of the younger generation compared with the old mindset of my generation.

Except for the few activists of the University Socialist Club, my contemporaries at university were politically passive but not naive. In the political environment we were then in, we thought it prudent to keep our thoughts to ourselves.

In contrast, NUS undergraduates today are more articulate. They have courage of their own convictions, expressing their views vigorously at tutorials or the cafeteria.

Prime Minister Lee Hsien Loong has to deal with an electorate that is vastly different from the old normal of his father’s generation. The command politics of his father no longer works. While Mr Lee Kuan Yew appealed to emotions, PM has now to appeal to reason.

In my synopsis, I posed the question: Though Singapore has held seven general elections, can Singapore be considered a democratic state?

Let me state what we are not. We are not a theocratic state like the Vatican or present day Iran. We are definitely not ideological states like North Korea, Cuba or China.

The western concept of democracy is government of the people, by the people, for the people. China’s emperors had to gain the consent of the people to earn the mandate of heaven to rule. In my view, the core purpose of government is to raise the livelihood of the people.

The People’s Action Party (PAP) has won every one of the seven general elections since independence in 1965. The PAP won the mandate to govern because it delivered jobs and housing. Singapore is almost a model state attracting some of the ablest people in the world to work here. Would they also live here and raise their families?

There are two competing strands in our body politic. The first strand is meritocracy. It is modelled on the Chinese imperial scholar system where the best minds compete in nationwide examinations presided over by the emperor himself. The Singapore President Scholar is akin to the Chinese Imperial Scholar. Both systems aim at identifying the best talent to serve the country.

The second strand relates to the system of selecting leaders. It is modelled on Plato’s Republic. In the Republic, peers select their own leaders until the philosopher king emerges. As the first among equals, he is accountable to no one but himself.

Over time, peer selection breeds a leadership that becomes complacent. Though our state is rooted in meritocracy, we must beware of the dead hand of peer selection. Elitism creeps in imperceptibly.

The recommendation by the ministerial salaries review committee to peg ministerial salaries to the median income of the top 1,000 income earners reflects an elitist mindset which is troubling. If the primary purpose of government is to raise the livelihood of the people, a better statistical measure of livelihood would be the median income of all workers, not just the top 1,000 income earners or the MX9 salary scale of the Civil Service.

Curiously, both the government and the Workers Party accept that ministerial salaries be pegged to high income earners rather than the median of the work force, which is $3,070 a month as at June 2011.

The term first world is the vocabulary applied to wealthy European countries in the early 20th Century. In the early 1900s, Argentina was considered a first world country. Dr (Henry) Kissinger praised Singapore for moving from third to first world. Singaporeans may agree with the first but not the second half of his compliment.

Singaporeans of my generation remember vividly the slums, joblessness, dirt and disease of the 1950s. Through dint of hard work and discipline, we moved rapidly from a labour to a skill-intensive economy. By the early 1970s, we achieved full employment with an unemployment rate of 3 per cent.

The great challenge for us today is that we have reached the limits of our skill-based model of growth. Nothing stands still. The BRIC countries (Brazil, Russia, India and China) are rapidly catching up on the United States, Japan and Europe in the automotive industry. China and Japan are embarking on the design and manufacture of commercial aircraft. But it will take considerably more time to succeed in the production of jet engines, landing gears and constant speed drives – key components of an aircraft.

Singapore has to move from a skill to a knowledge-based economy. The products and services of such an economy are characterised by high technological content. To position ourselves for such an economy, Singapore devotes the greater part of our national budget to education and training.

When I was in school in the 1950s, only three out my O level class of 40 went on to university. Today, 30 per cent of a primary school cohort enrol in tertiary education. Raising our average educational level from primary to post-secondary should make a world of difference for our international competitiveness.

So I observe with some dismay that the manufacturing share of our GDP dropped from a high of 30 per cent in the 1980s to 20 per cent currently. We need to ask ourselves why our concentration on engineering and science-based education is not yielding dividends in productivity and innovation.

Instead, the employment share of low-wage, low-skilled personal services is rising. Are we overeducating our children? This is a heretical thought contrary to all my basic EDB instincts. In EDB, our article of faith is that the higher the education level, the more rewarding will our jobs become.

Our total factor productivity should be rising not stagnating. In my view, productivity and real wages of the bottom 20 per cent of our work force have not risen because our labour policies allow employers easy access to low wage foreign labour. In national accounting, low wage foreign labour may not be as low-cost as employers believe. If we add the cost of housing, transportation, health and other social services which employers have to provide for their foreign work force, they may be better off training and equipping their Singaporean employees to raise their productivity. Rising productivity enables workers to be paid more. Inflation sets in only when wages are raised without any increase in productivity.

Productivity can only be raised when CEOs leave their comfort zones and take direct charge of the production process. They have to be hands on, not resorting to outsourcing. Productivity should be the key KPI (key performance indicator) for the award of bonuses to CEOs and management.

At the national level, PM is the CEO. Bonuses for the Cabinet should be pegged to increases in the median income of the work force, rather than the GDP.

Like any other country in the world, Singapore now competes in a global economy. In such an economy, importing cheap foreign labour is no longer a viable strategy. It is a dead end.

The 2012 budget is politically adroit, replete with spending proposals which basically are income transfers from the taxpayer to the poorly paid, the disadvantaged and the aged. Income transfers are palliatives, temporary reliefs to abate rising social discontent. They do not help to raise productivity. The real challenge is to grow the economy by raising total factor productivity.

It is not easy. A Japanese scholar pointed out in an article in Japan Echo that the optimum rate of productivity increase achieved by his country averaged 4 per cent annually. We need to remember that the Japanese are one of the most diligent people in the world.

Singapore is already straining at the seams with a current resident population of five million. We are embarking on a crash programme to build more MRT lines, hospitals, HDB flats, schools and universities to accommodate the sudden surge in population.

The economic assumption is that we can increase our GDP if we can accommodate more people. In my view, even doubling our population to 10 million people will not make things better. More likely, a larger population can only make matters worse.

We have to grow through raising productivity, not higher headcount. We need to be smart enough to produce more with less. Our higher education levels and superior infrastructure enable us to compete in knowledge-based industries and services. We transformed ourselves in the 1970s from a labour to a skill-intensive economy.

There is one reality our younger generation has to face. In a global economy, you will be competing not only with friends and classmates but with the best and brightest of your generation in India, China, Brazil, Russia and Eastern Europe.

University graduates in China and India are willing to work for a tenth of what our young engineers and scientists expect. If we fail to raise our total factor productivity, Singapore would just be an also-ran in the race to be a knowledge-based economy.

When Sir Stamford Raffles founded Singapore in 1819, his town planner demarcated the town into several ethnic enclaves. Kampong Glam (Malays/Arabs), Chinatown (Hokkiens, Cantonese, Teochews), Little India (Tamils), and Tanglin (Europeans).

Empress Place on the left bank at the mouth of Singapore River was the administrative and civic centre. The British governor presided from the Istana. The Istana where our President and Prime Minister have their offices is the seat of government.

Each racial group was free to conduct their own trades, practice their own religions, set up their own schools, and largely married within their own race and ethnic group.

The colonial government provided the overarching framework of law and order and schooling in the English medium.

Being a British colony, the language of administration was English. Access to English medium schools was open to all races. English became the lingua franca acceptable to all the races as none has any in-built advantage over the other.

From 1819 to 1959 when Singapore was granted self-government, our different races lived lives of passive co-existence. Even then, Singaporeans witnessed at first hand the madness of three racial riots in the 1950s-60s. Learning from bitter experience, our government established the inter-religious council and enacted legislation to protect minority rights.

Income gaps

In 2012, what will be the threat to social stability? In a society that is racially diverse and practising different faiths, it is matter of pride for me as a Singaporean that we have learnt to treat our neighbours as our friends.

Future social unrest will arise not from racial or religious differences but from the growing class divide caused by widening income gaps. The top 1,000 earn million-dollar annual salaries while the rest a monthly median income of US$3,070. The gap is untenable.

Paradoxically, this income divide is seeded in our deep belief in meritocracy. In the past, equal opportunities in education have provided the social mobility to enable the bright boy from a poor family to make good. The playing field was level for all students.

The spread of private tuition has changed the educational playing field. During my school days, only the academically weak students of rich parents take remedial tuition. Taking private tuition was not a badge of honour. Today, any parent who can afford the fees will send their children not for remedial but enhancement classes to give their children a head-start over their classmates.

Though there will still be the exceptional individual who triumphs against all odds, more and more of our state scholars will come from upper, middle income families with professional parents. There is no easy answer to the problem of an uneven playing field in our schools. In itself, private tuition is unalloyed free enterprise which society should encourage, not frown upon.

The challenge is to level up, not to level down. One suggestion I have is to make classes for academically weaker children smaller. The student-teacher ratio should be more favourable than in brighter classes so that the teacher can give more personal attention to each student, which is what private tuition is all about.

The elitist among us will invariably ask the question whether this is the right allocation of teaching resources. This was the very question I asked of my late EDB colleague Ong Wee Hock who requested more funds to expand our industrial training centres. The ITCs are the precursor of our ITEs. I had to eat my own words later when our ITC trainees with barely O levels went on to start their own factories producing parts and components for MNCs.

It is hard to find the university graduate who becomes a successful entrepreneur. The prevailing reward system drives our graduates to become bureaucrats/managers both in government and business. White collar jobs pay better than blue collar jobs.

In the early 1970s when we achieved full employment, some of us in the EDB began to ask the question about the critical size of populations. We did some desktop research and found that there were several industrialised European countries with population size of around 5-6 million. These were Israel, Norway, Sweden and Finland. Our town planners went to work and concluded that Singapore with a land area of 670 square kilometres can comfortably accommodate a population of 5-6 million.

Flying on auto-pilot, we allowed in one million foreigners in the last decade. As we arrive at our numerical target of five million, Singaporeans find themselves squeezed on crowded MRT trains and buses. Low wage foreign workers replaced older Singaporean workers in menial jobs.

As our births fell below replacement levels, we resorted to immigration as an instrument to top up the babies that young Singaporean couples are not having. There are also elements of political re-engineering. Submerged in our immigration policies is the belief that to maintain racial harmony, we need to keep the current population balance constant.

I have come to the conclusion that we have been peering at the wrong end of the population telescope. Since the 1970s when job hopping became a bottleneck, computer technology has made many manual operations in production obsolete.

The key is to produce more with less manpower. The window to raise total factor productivity through application of knowledge and training is fast closing with the opening up of India, China and Indonesia. Singapore has lost two decades relying on low-wage, low-skilled foreign labour to drive economic growth.

Our managers and administrators are among the best paid in the world. They will have to get off their high horse and personally lead the drive for higher productivity. Outsourcing is a bad word in my vocabulary. Companies and government ministries should figure out how to train their staff and redesign jobs and processes to achieve more with less.

Grants should not be given to management (consultants) to do a job they are already paid to do. Instead, interest free loans should be given to enterprises with clear roadmaps to re-equip and raise the productivity of their workers.

I am against job credits in any form because they are simply wage subsidies which do not raise productivity in any way. My personal observation is that job credits simply add to the bottom line for payment of bonuses to management who do not have to lift a finger to raise the productivity of their enterprises.

We failed to bite the bullet in the 1980s to restructure our economy. There may be no second chance the next time around.

The writer is a former permanent secretary who has served in several ministries and statutory boards, as well as corporate boards. This is the edited text of a speech delivered at an SICC luncheon talk yesterday

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Well-balanced speech about economy , productivity and area of growth in Singapore.

All About VoIP

What is VoIP? Is it useful, or inexpensive? The answer is that VoIP is Voice over Internet Protocol. Voice over the Internet allows connections all over the world. It is one way to have a free pc to phone international call. In other words it is a phone call from pc. Yes, it is useful, and it is inexpensive, especially if you like the word free. Some Voice over Internet service may allow you to only call anyone who has the same service, but some will allow a phone call to anyone with a telephone number including international numbers.

Easy Free PC To Phone International Call
Voice over Internet Protocol allows the converting of your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, using a broadband service, the signal is converted to a regular telephone signal before it reaches the destination. In layman’s terms you are using your Personal Computer via a modem or phone adapter to connect to the Internet, and the receiving person will answer via PC or telephone. This allows the free pc to phone international call. This all happens with this broadband Internet connection instead of a regular or analog phone line.

The equipment needed to make this happen are a broadband high speed Internet connection. A computer, adapter or other specialized phone is required. Some Voice over Internet Protocol services only work over your computer or a special VoIP phone, while there are other services that allow you to use a traditional phone connected to a VoIP adapter. If you are going to use your computer as a phone call from pc then you will need to have some software and an inexpensive microphone. Some special VoIP phones plug directly into your broadband connection and operate largely like a traditional telephone. If you use a telephone with an adapter, then you will use the phone like you always have.

In order to make the VoIP free pc to phone international call you must make certain that your Internet provider will allow you to make those calls. It comes down to what your subscription service will allow on their services. Check into that before you decide if VoIP is right for you. One of the advantages of VoIP is that you may be able to avoid paying for both a broadband connection and a traditional telephone line, which will save you money. More so if you are able to make a phone call from pc. If you are traveling overseas or to another country you may take your phone and adapter with you, and connect to another computer. This makes you able to use your same provider to make phone calls back home.

The disadvantages are that the VoIP will not work during power outages and the service provider may not offer backup power. Not all VoIP service connects directly with emergency services such as 9-1-1. Nor will some providers offer directory assistance or white page listings. These seem to be the downfall of having VoIP service. The computer does not have to be turned on for the VoIP to work, but the broadband connection must be active or live. The other piece of news is that you can use both the computer and the VoIP phone service at the same time. Yes, this is one good way of making your free pc to phone international call.

The option is for you to check with your Internet service provider. Make certain you have all software and possible adapters, as well as the broadband connection. With the right equipment you will be able to make a free pc to phone international call. If you are attending school, working overseas, or checking on the family back home, then VoIP is a wonderful tool to connect with loved ones, and special people. This is a way to have your free pc to phone international call. The tools are available. Your next step is to set up your computer and Internet service provider for a Voice over Internet Protocol.

ISPs "exaggerate the cost of data" By Barry Collins

“ISPs are over-egging the costs of meeting the ever-increasing demand for data, according to a new report.

Both fixed and mobile providers have claimed that increased internet traffic has resulted in “ballooning” costs for networks. Some ISPs have argued that content providers should pay them to help meet the cost of supplying bandwidth-intensive services such as the BBC iPlayer.

However, a new report commissioned by content providers – including the BBC, Channel 4 and Skype – claims the costs of delivering additional internet traffic have been wildly exaggerated by the ISPs.”

SOURCE : http://www.pcpro.co.uk/news/broadband/370393/isps-exaggerate-the-cost-of-data

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Somehow , I am not surprised …

Introduction To Networking | Services

Introduction to Services

Its another Monday and I am feeling moody. So instead of something that require me to think , such as programming , I am going to talk about something I am more familiar with , networking in general and services. If you have read the About Me , I am also a CCNA.

So what can I say about networking that has not been said a thousand times? Maybe something that is interesting. Ports. Of course , we all know what are ports. Don’t you? If were to go to this location on your Windows machine ,

C:WindowsSystem32driversetc

and open up the file called “services“. No extension , use notepad to open the file.

or on Linux do this,

cat /etc/services

and you shall see both files have the same information , for most parts. They both should look like this ,

echo                7/tcp
echo                7/udp
discard             9/tcp    sink null
discard             9/udp    sink null
systat             11/tcp    users                  #Active users
systat             11/udp    users                  #Active users
daytime            13/tcp
daytime            13/udp
qotd               17/tcp    quote                  #Quote of the day
qotd               17/udp    quote                  #Quote of the day
chargen            19/tcp    ttytst source          #Character generator
chargen            19/udp    ttytst source          #Character generator
ftp-data           20/tcp                           #FTP, data
ftp                21/tcp                           #FTP. control
ssh                22/tcp                           #SSH Remote Login Protocol
telnet             23/tcp
smtp               25/tcp    mail                   #Simple Mail Transfer Protocol
time               37/tcp    timserver
time               37/udp    timserver
rlp                39/udp    resource               #Resource Location Protocol
nameserver         42/tcp    name                   #Host Name Server
nameserver         42/udp    name                   #Host Name Server
nicname            43/tcp    whois
domain             53/tcp                           #Domain Name Server
domain             53/udp                           #Domain Name Server
bootps             67/udp    dhcps                  #Bootstrap Protocol Server
bootpc             68/udp    dhcpc                  #Bootstrap Protocol Client
tftp               69/udp                           #Trivial File Transfer
gopher             70/tcp
finger             79/tcp
http               80/tcp    www www-http           #World Wide Web

Of course , there will be Windows services not available in Linux and so on but you will also find common ports such as http , ftp , smtp , telnet , ssh , domain , finger and so on.

telnet and finger services should be disabled on your machine , whether be it Linux or Windows. Here is why.

[root@plato ~]# finger root
Login: root                             Name: root
Directory: /root                        Shell: /bin/bash
On since Sun Sep  4 23:52 (EDT) on pts/0 from [IP-ADDRESS]
No mail.
No Plan.

Take a look at the information about root from a finger command. Btw , the IP address is a real ip address and I have edited to make sure you can’t see it. Of course there are a lot of information missing from it , such as my email , what kind of plans and so on. Any one of them could be used to plan an attack on the server. For example , you could check when was the last time I have logged in for a few days and figure out that I may be on leave.

As for telnet ,it is simply because it is insecure and there is a much better protocol available , ssh @ port 22. And interestingly enough , one of the first tasks that you should do as an admin is to change the default ports for some of the common programs. For example , ssh , it should never be on port 22. Because it is very common and so widely known that it is mist likely to be one of the first place start attacking. By changing its port , the hacker or cracker , would have have a much harder time.

Conclusion to Services

Hope this is a great help to you. Cya!